Store Terms

Scope

These terms apply to product purchases placed through asteraesthetic.com/store. Appointment and treatment cancellation terms are addressed separately in the Aster Aesthetics Cancellation Policy.

Products, availability, and pricing

The store displays currently published products, available variants, prices, and inventory status. Your cart and checkout show the selected products, quantities, fulfillment method, and total before payment.

Inventory can change while an order is being prepared. The checkout system validates product pricing against the store database before creating a payment session.

Payment

Card payment is processed through Stripe Checkout. The store treats an order as paid only after Stripe reports a successful payment for the verified Checkout Session.

Shipping and pickup

Orders are generally processed within 1-5 business days, excluding weekends and holidays. Processing may take longer during holidays, promotions, product launches, and high-volume sales periods. Domestic delivery typically takes an additional 3-10 business days after shipment, but delivery estimates are not guaranteed.

Available shipping or local-pickup choices and any shipping charge are presented during checkout. Customers are responsible for accurate shipping addresses, and returned or undeliverable packages may result in additional charges as described in the Shipping Policy. Orders may be changed or cancelled only before shipment. See the Shipping Policy for complete details.

Returns, refunds, and order questions

Eligible unopened and unused products may be returned when requested within 30 calendar days after delivery. Once approved, a return must be shipped and postmarked within 7 calendar days. Personal-care, gift-card, promotional-gift, clearance, and final-sale exclusions apply as described in the Return and Refund Policy.

Damaged, defective, missing, or incorrect products must be reported within 7 days after delivery. See the Return and Refund Policy for authorization, shipping-cost, inspection, refund, and exchange details.