Shipping Policy

Order processing

Orders are generally prepared for shipment within 1-5 business days. Weekends and holidays are not included in this processing estimate.

Processing may take longer during holidays, promotions, product launches, and high-volume sales periods.

If Aster Aesthetics cannot ship an order within the stated processing period, the customer will be notified and may either accept the delay or cancel the unshipped order for a full refund.

An order may be changed or cancelled only before it has shipped. Contact the store as soon as possible; a requested change or cancellation is not complete until confirmed by Aster Aesthetics.

Delivery estimates and tracking

After shipment, domestic delivery typically takes an additional 3-10 business days. Delivery estimates are not guaranteed.

Tracking information will be emailed when available. For shipped orders, checkout asks for a delivery address and displays the currently available carrier services and prices.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Request an address correction immediately by emailing info@asteraesthetic.com, but changes cannot be guaranteed after order processing or shipment begins.

A package returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or failure to retrieve the package may require an additional shipping charge before reshipment.

If a refund is requested instead, the eligible merchandise refund may exclude the original shipping charge and actual carrier return fees where permitted. These costs will not be deducted when Aster Aesthetics caused the error.

Lost or delayed packages

Carrier delays, severe weather, holidays, service interruptions, and similar events may extend delivery time.

Contact info@asteraesthetic.com when tracking has not moved or a package appears lost. Aster Aesthetics will assist with the carrier investigation and provide an appropriate replacement or refund based on the circumstances and applicable requirements.

When tracking shows delivered, check the delivery location, household members, neighbors, and the carrier before Aster Aesthetics completes its investigation.

Destinations and shipping charges

Eligible shipping destinations and shipping charges are displayed during checkout. An order can be placed only when the store offers an available fulfillment option for the delivery address.

Local pickup

When local pickup is available for the cart, it can be selected during checkout and does not add a shipping charge.

• Location: Aster Aesthetics - Salem
• Address: 223 Commercial St NE, Suite 105, Salem OR 97301
• Published pickup hours: Monday-Friday: 10am-5pm, Saturday-Sunday: Closed

Delivery questions

For a question about an existing shipment, include the order email address and Stripe Checkout Session or order reference when contacting info@asteraesthetic.com. Do not include card details.