Return & Refund Policy

Return eligibility

A return must be requested within 30 calendar days after delivery. Once approved, the return must be shipped and postmarked within 7 calendar days.

Returns require prior approval and instructions from info@asteraesthetic.com. To qualify, the product must meet all applicable condition requirements.

• The product is unused and unopened.
• The product is in its original packaging.
• The product is sealed and any product seals remain intact.
• The return includes proof of purchase.

Products that cannot be returned

Opened or used skincare, cosmetics, supplements, and personal-care products are not eligible for return because of personal preference, texture, fragrance, skin sensitivity, or allergic reaction.

This restriction does not apply when a product arrived damaged, defective, or incorrect, and it does not limit legal rights concerning defective products.

• Gift cards
• Promotional gifts
• Clearance products
• Products marked final sale

Requesting a return

Email info@asteraesthetic.com before mailing a return. After an eligible request is approved, Aster Aesthetics will provide return instructions and the appropriate return address. Unapproved returns may not be accepted.

Customers are responsible for return shipping costs when an eligible product is returned because of preference or a change of mind. Aster Aesthetics will cover reasonable return shipping costs when the product was damaged, defective, or shipped incorrectly.

Original outbound shipping charges are non-refundable unless the return resulted from an Aster Aesthetics error.

Damaged, incorrect, or incomplete orders

Report damaged, defective, missing, or incorrect products within 7 days of delivery by emailing info@asteraesthetic.com.

Include the order number or confirmation reference and photographs of the product and shipping packaging. After reviewing the request, Aster Aesthetics will provide an appropriate replacement or refund.

Refund method and timing

Returned products will be inspected after receipt. Aster Aesthetics will notify the customer whether the refund is approved or rejected within 5 business days after receiving the returned product.

Approved refunds are issued to the original payment method. The customer's bank or card provider may require an additional 5-10 business days to post the credit.

Aster Aesthetics does not offer direct exchanges. Customers may return an eligible product and place a separate order for the replacement.